Frequently Asked Questions

 
  • How it works

  • How do I order?

    Simply add meals to your cart, create an account and select whether you'd like meals to be delivered as a weekly subscription or a one-time order. Click here to see our run down of how it all works

    How do I skip, pause, cancel or reschedule a weekly order?

    If you've ordered too many dishes, are heading away or simply feel like skipping the next order, login to your account and click on Manage Subscription. From there, click 'Manage' and you can find the buttons to skip, pause or cancel.

    Please note, we are not able to make changes 2 days prior to your delivery date and 4 days before a Sunday or Monday delivery.

    Can I choose the dishes in my weekly box?

    Yes! Build your box and get as many meals as you'd like. You can also mix and match sizes as well as get mains, sides, soups or desserts. Your order is in your control! However, please note there is a minimum spend of $95 before shipping.

    How many people does a meal serve?

    Our mains come in SINGLE (400G), DOUBLE (700G) and FAMILY (1200G). Single size meals are great for an individual. Double is great between two or just for one if you'd like an extra portion. Our family size is recommended for two adults and two small children. Our sides and desserts serve 2-3 people.

    What days do you deliver?

    We deliver from Sunday to Friday! Please note there are some areas which only have selected delivery dates and there may be public holidays we are unable to deliver on.

    What if I can’t be home to receive my meals?

    If you’re not home when we deliver, our driver will follow your delivery instructions or will leave your box in a secure location. Our meals arrive in insulated boxes but please be sure to put your meals in the fridge or freezer as soon as you get home and be aware that we can take no responsibility for your box after it has been delivered.

    Can I deliver to a rural address?

    Yes, we can now deliver to most addresses across the North Island, including many rural areas.

    To check if we can deliver to your address, simply enter your postcode into our postcode checker here before placing your order.

    If you’re unsure whether we can reach your area, feel free to email our team at hello@getfed.co.nz and we’ll be happy to check for you.

    How do I update my details?

    Easy! Login to your account by clicking here. You can update addresses and view previous orders as well as manage subscriptions. You can reset your password at any time by clicking on 'Forgot your passsword?' on the login page.

    How do I choose or swap my dishes?

    As a subscriber, pick our latest dishes or swap out your favourites through your account. Once your order has generated we are unfortunately unable to make meal swaps.

    How can I send it as a gift?

    Absolutely! We know life can get busy, and a FED gift is a thoughtful and convenient way to show someone you care.

    You can purchase a FED gift voucher by clicking here or online and the recipient will receive an email with instructions to view or print their gift card.

    Alternatively, you can send a ready-made Care Box from our Care Box menu here, designed to make sending a thoughtful meal delivery even easier.

  • Storage and cooking

  • How should I store my FED. meals?

    You can store your frozen meals in the freezer until the expiry date or transfer directly to the fridge to defrost. Always remember to store your FED. dishes in the freezer at -18°C. See label for directions on how to heat from frozen. Once thawed, please consume meal within 5 days.

    How do I reheat my dishes?

    Our black PET and Confoil trays can be used in the oven or microwave. Just remember to remove the sticker before putting the tray in the oven.

    All the dish cooking instructions can be found on the back of the sticker.

    Can I freeze the dishes?

    You can continue to freeze these for a further 3 months. Alternatively you can put them in the fridge to defrost. Freezing is very much encouraged, particularly if you think that you might not eat them before the use by date.

    You can freeze them any time before the use by date. Since FED. meals have no added preservatives, they can be kept up to three months in the freezer. All our meals are made fresh by hand in small batches, so please make sure you eat within three months of the best before date on the label when freezing.

    Since FED. meals have no added preservatives, they can be kept up to three months in the freezer. All our meals are made daily by hand in small batches, so please make sure you eat within three months of the best before date on the label when freezing.

    Always remember to store your FED. dishes in the freezer at -18°C. Once thawed consume within 48 hours

  • About our dishes

  • Where do you source your ingredients from?

    We source our ingredients from a small group of NZ producers and partners. We use high welfare meat and free range eggs to ensure quality in every dish. All of our chicken, lamb and beef is certified halal. While all our meat is certified halal, it's important to note that we do not maintain separate production or storage areas or use separate utensils.

    Tell us a bit more about FED. dishes?

    Our FED Chef Beckie is the creative mind behind our dishes. She and her team hand make every dish in small batches from scratch.

    Beckie takes care to ensure that all of the meals are nutritionally balanced to support a healthy lifestyle so you can feel good about eating them. You can find all nutritional info on our website and at the back of our dishes.

    Are any of the dishes allergen free?

    Cooking up goodness for every preference and dietary requirement is something we know is really important to our customers.

    Please note that the dishes are prepared in a kitchen that contains all key allergen. so we cannot guarantee any of our dishes will be completely free from traces of key allergens.

    If you have any questions, please feel free to message us over at hello@getfed.co.nz.

    Where can I find the nutritional information for my meals?

    You can find all the nutritional information you need right here on our website. Once you're on our menu page, simply click on the image of the dish you're interested in and head to the on the 'Nutrition' tab to see the full nutritional breakdown.

    Do I have to do any cooking?

    None whatsoever. Your meals will arrive completely prepared, so all you have to do is reheat them in the oven or microwave, eat and enjoy. Even eat them out of the tray so you don't have to do dishes!

  • Delivery

  • Do you deliver to me?

    Take a look at our delivery areas here!

    Feel free to reach out to us to check for you as well.

    Please note we do not deliver to rural areas.

    How can I track my delivery?

    Our delivery partner gives us a guideline of 9am-6pm. Delivery times vary depending on your location but you will be sent a tracking email and text when your order has been dispatched which will allow you to track your order.

    How much is delivery?

    We use a third party supplier and shipping is calculated at checkout based on your address.

    Do I need to be at home to receive my meals?

    In a word, no. We ensure the meals are packaged in temperature controlled boxes but it's best to get your meals inside and in your freezer ASAP.

    How do I dispose of my packaging?

    We’re always looking for ways to make our packaging more sustainable and reduce waste. Here’s what to do with each part of your FED delivery:

    Cardboard boxes
    Our delivery boxes can be broken down and placed into your household recycling.

    Ice packs
    We reuse our ice packs wherever possible. If you’d like to return your ice packs to us, simply email our team at hello@getfed.co.nz and we’ll send you a prepaid courier label so you can send them back to us.

    Meal trays
    Our meal trays are made from recyclable PET and Confoil. These can be placed into your kerbside recycling (where accepted) to be collected by your local recycler.

    Thanks for helping us reduce waste and keep our packaging as sustainable as possible!

  • Our packaging

  • Is your packaging recyclable?

    Yes! Packaging has always been an important consideration for us, and we’re proud to use materials that are designed with sustainability in mind.

    Here’s how to recycle each part of your FED delivery:

    Meal trays & labels
    Our meal trays are made from recyclable PET and Confoil. These can be placed straight into your kerbside recycling or public recycling bins (where available) to be collected by your local recycler.

    Cardboard boxes
    Our delivery boxes can be broken down and placed into your household recycling.

    Ice packs
    Our ice packs are reusable and recyclable. They contain a water-soluble, non-toxic, and non-hazardous gel.
    To recycle them:

    1. Cut a corner of the ice pack open.
    2. Empty the gel into the rubbish bin.
    3. Recycle the plastic pouch through soft plastics recycling at participating supermarkets.

    Paper insulation
    The insulation inside your box is made from sustainable paper-based materials, providing an effective way to keep your meals protected while reducing environmental impact.