Christmas FAQs

Click here to see our detailed run down of how it all works

If you've ordered too many dishes, are heading away or simply feel like skipping the next order, simply click here to log-in to your account and click on Manage Subscription.

Please note, we are not able to make changes past our cut off times of midnight Monday for Thursday deliveries and 4pm Tuesday for Sunday deliveries. This is because we are already getting started on ordering ingredients and prepping your order.

You can build a box of 6, 8, 10 or 12 meals by choosing dishes from our seasonal menu. You can go back into your account weekly to change these out. Cut off times are Tuesday at midnight for Sunday deliveries and Tuesday at 4pm for Thursday and Friday deliveries. FED FAMILY is a set menu of four dishes that changes weekly and you can select which meals you would like in the manage subscriptions page.

With FED weekly and FED as you go You can choose the meal size to suit you – Mini for smaller appetites (250g), Regular for one (min 400g) or Ravenous (480g) for a hungry appetite.

FED weekly and FED as you go - Our regular size option is approximately 400g, although some variation can occur depending on the dish. This is a standard size for an average adult. Our Ravenous portion is approximately 480g which is a slightly larger size for an extra hungry adult.

Our delivery days are Sunday for Auckland, Wellington, Hamilton, Tauranga and Palmerston North. Thursday is Auckland region only. Cut off times for orders are end of day Mondays for Thursday deliveries and end of day Wednesdays for Sunday deliveries. Please note, there are some public holidays we may not be able to deliver on.

If you’re not home when we deliver, our driver will follow your delivery instructions or will leave your box in a secure location. Our meals arrive in insulated boxes but please be sure to put your meals in the fridge as soon as you get home and be aware that we can take no responsibility for your box after it has been delivered.

It’s called Woolcool which is a sustainable and highly effective natural insulation material that is made out of sheep’s wool. The best part about Woolcool is its recyclable, so if you are in Auckland please leave your Woolcool out for your delivery driver to collect when you get your next box and we’ll reuse it. Unfortunately we cannot collect Woolcool from those outside of Auckland.

Unfortunately we are unable to deliver to rural addresses at this time. But get in touch with us and we’ll locate you on the map and see if we can help..

Simple as. Log-in to your account by clicking here. You can update addresses and view previous orders as well as manage subscriptions for FED. Weekly. You can reset your password at any time by clicking on 'Forgot your passsword?' on the login page.

If you're a FED weekly subscriber, pick our latest dishes or swap out your favourites through your account.

Please note, if your order is due for delivery in 48 hours or less, dish swaps may not be possible online. In these cases, please get in touch with us on kitchen@getfed.co.nz and we'll try our best to make last minute changes.

With three working parents as owners, we know what a great gift FED. can be.

You can buy a gift voucher by clicking here. You’ll be sent an email with instructions to print or view the gift card online. You can also order a care box from our care box menu here.

You can subscribe to a weekly box of FED. mini meals. You can also add mini meals or other meals to your subscription but you will need to make sure you add these on a weekly basis. When subscribing you will be given a unique code that will remove the extra delivery fee. If you have any problems with this just contact hello@getfed.co.nz and we will be able to help you. You can also subscribe to a weekly box of eight kids meals

Our meals are designed to be eaten within seven days of receiving although some of our summer salads need to be eaten within 4-5 days of receiving. Please pop them in the fridge until you are ready to chow down.

Please remove the clear film and sticker by curtting around the edge with a sharp knife before heating. All our meals can be cooked in the oven or microwave.

If plans change and you haven’t eaten your meal before their expiry date, fear not, most of our meals can be frozen too! Check our website to see if your meal is freezer friendly.Just look for the snowflake icon to see if your meals are suitable for freezing.

Since FED. meals have no added preservatives, they can be kept up to three months in the freezer. All our meals are made fresh by hand in small batches, so please make sure you eat within three months of the use by date on the label when freezing.

Always remember to store your FED. dishes in the freezer at -18°C but to make sure your dishes are safe to eat and taste amazing, please make sure you thaw them thoroughly in the fridge before eating.

Also, please don’t re-freeze once you have defrosted them as they won’t be safe to eat.

All our meals can be cooked in the oven or microwave. Please remove the sleeve and piece the foil to allow the steam to escape.

All the dish cooking instructions can be found on the back of the sticker and on our website.

Always ensure your ready-made meal is piping hot and keep an eye on over-cooking as all appliances have their own personality!

Some of our meals are suitable for freezing. Please look for the snowflake icon on our website and labels. Freezing is very much encouraged, particularly if you think that you might not eat them before the use by date.

You can freeze them any time before the use by date. Since FED. meals have no added preservatives, they can be kept up to three months in the freezer. All our meals are made fresh by hand in small batches, so please make sure you eat within three months of the best before date on the label when freezing.

Since FED. meals have no added preservatives, they can be kept up to three months in the freezer. All our meals are made daily by hand in small batches, so please make sure you eat within three months of the best before date on the label when freezing.

Always remember to store your FED. dishes in the freezer at -18°C but to make sure your dishes are safe to eat and taste amazing, please make sure you thaw them thoroughly in the fridge before eating.

Also, please don’t re-freeze once you have defrosted them as they won’t be safe to eat.

YES! Aluminium foil can go in the oven or microwave. Lots of tests have been done on this by clever scientists and also by us! Please remove the sleeve and punch some holes in the clear film before heating. All our meals can be cooked in the oven or microwave.

All the dish cooking instructions can be found on the back of the sticker and on our website.

We source our ingredients from a small group of NZ producers and partners. We use high welfare meat, free range eggs and sustainably caught fish to ensure quality in every dish. All of our chicken, lamb and beef is certified halal.

Our FED Chef Beckie is the creative mind behind our dishes. She and her team hand make every dish in small batches from scratch.

Beckie takes care to ensure that all of the meals are nutritionally balanced to support a healthy lifestyle so you can feel good about eating them. You can find all nutritional info on our dishes on our website.

Cooking up goodness for every preference and dietary requirement is something we know is really important to our customers.

Please note that the dishes are prepared in a kitchen that sometimes contains nuts, dairy and wheat so we cannot guarantee any of our dishes will be completely free from traces of key allergens.

If you have any questions, please feel free to message us over at kitchen@getfed.co.nz.

You can find all the nutritional information you need right here on our website. Once you're on our ‘On The Menu’ page, simply click on the image of the dish you're interested in and head to the on the 'Nutrition' tab to see the full nutritional breakdown.

Our Mini meals serve one person with a smaller appetite. Regular meals are a standard serving size for one adult or a teenage kid. Our Ravenous meals will cater for those with bigger appetites. For younger children or those with small appetites we have our Mini sized meals which are great for younger kids, lunches or those with smaller appetites.

Snowflake- freezer friendly
PAL – paleo
Veg - vegetarian
Vegan -contains no products that derive from animals, including eggs.

None whatsoever. Your meals will arrive completely prepared, so all you have to do is reheat them in the oven or microwave, serve and eat. You can even eat them out of the tray if you like, no judgement here!

We currently deliver to Auckland, Wellington, Hamilton, Palmerston North, Tauranga and the surrounding suburbs of these areas on Sundays. Thursday delivery is Auckland only. Please check with us if you are not sure if we deliver to your area and we will let you know.

All Auckland Sunday orders will be delivered between 12pm and 8pm. Out of Auckland and Auckland outer suburbs will be delivered between 9am and 7pm. Thursday orders between 12pm and 6pm. Once your order is dispatched you will be sent an email letting you know your delivery is on its way.

We charge a variable delivery fee for those within our Auckland delivery zone depending on your exact address. This is between $8.50 and $13.50. All other North Island deliveries are $18.00.

In a word, no. But making things ultra-convenient and safe for you so that does unfortunately mean we need to ensure the meals are packaged in temperature controlled boxes.

You can recycle the cardboard boxes along with your usual recycling. The woolcool and ice blocks need to be returned to us, so please leave them out and we’ll collect them when we make your next delivery.

Like you, we hate unnecessary waste. So we’re working on a deposit scheme for re-usable packaging.

FED. meals have been thoughtfully packaged in recyclable aluminium trays.

You can put these in your kerbside public recycling and it will be collected by your local recycler.

Inside the boxes is a layer of insulation called Woolcool, a sustainable and highly effective natural insulation material that is made out of sheep’s wool. The best part about Woolcool is its recyclable, so if you would like to send your wool cool and ice packs back to us please pop us an email on hello@getfed.co.nz and we will send you a courier label.

If you are within our Auckland delivery zone, we will deliver your meals between 12pm and 8pm on Sundays and 12pm and 6pm on Thursdays. All out of Auckland deliveries or outer Auckland sububrs are delivered on Sundays between 9 and 6pm.

As long as your meals are still "refrigerator-cold" to the touch, they can be safely stored in your fridge.

Yes! Packaging has been a really important consideration for us and we pride ourselves on using eco-friendly materials. Your aluminium foil trays can be recycled - just put it out with your kerbside recycling.

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See the following for specific recycling information.

Prepared Meal Trays and Sleeves: The trays are made from recyclable aluminium foil.

You can put these in your kerbside or public recycling and it will be collected by your local recycler.

Cardboard boxes: These can be broken down and put into your household recycling

Gel Packs: Reusable and recyclable. The packs are water-soluble, non-toxic, and non-hazardous. If you’d like to recycle, clip the corner, discard the gel in the bin, and recycle the plastic pouch in the soft plastics recycling at your local supermarket. Or leave them out and we’ll collect them when we deliver.

Small Pottles: The small clear containers used for condiments and herbs are made from plants, not oil and are certified commercially compostable – so pop them in a green bin NOT in the recycling.

Woolcool insulation: Inside the boxes is a layer of insulation called Woolcool, a sustainable and highly effective natural insulation material that is made out of sheep’s wool. The best part about Woolcool is its recyclable, so if you are in Auckland please leave your Woolcool out for your delivery driver to collect when you get your next box and we’ll reuse it. Unfortunately we are unable to take returns of Woolcool for those outside of Auckland.